Refund policy
At luvira , customer satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return and refund process.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Certain items, such as final sale or clearance products, may not be eligible for returns unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Email support@luvira.com with your order details and reason for the return.
- Receive Instructions: Our team will provide you with return shipping instructions and an address to send the product back.
- Ship the Item: Package the item securely and send it using a trackable shipping method.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method within 7-10 business days.
Return Shipping Costs
- Customers are responsible for the return shipping costs unless the item is defective or damaged.
- If puphug made an error with your order, we’ll cover the shipping costs for the return.
Non-Refundable Situations
- Items returned in a damaged or used condition not caused by a defect.
- Returns initiated after the 30-day period.
If you have questions about our return policy, reach out to us at support@luvira.com